"Yawarra has always been right at the very top of our suppliers as far as service, and deliverability is concerned. Pricing, timeframes, support, all of it 10/10."
- Terry Gilsenan, Corporate IT Manager, InterOil Corporation, Cairns QLD
"I've been using a pfSense firewall for years and recently required an alternative solution to running a computer 24hrs a day to both electricity, space & reliability requirements. I was a little unsure at first as the price is quite expensive but after receiving the ALIX 2-3 it was very evident why. Whilst the pictures you have on the website are very good you cannot hold or "feel" the quality of a photo. These units are exceptionally built and look great. As an IT Solutions provider now I have seen the quality and professional service provided by Yawarra I will be recommending all new & existing clients install Yawarra (pfSense) firewalls. When I placed my order it was originally for a blue unit. Within hours of placing the order I received a phone call stating that they were out of blue units but had all other colours available. As the colour of the unit is completely secondary I was very pleased to get the option to change the colour instead of having to wait. Thank you again."
- Another happy customer
"We already have 3 WRAP [ALIX] 2-2 firewalls, which we're very happy with - they've replaced 3 Cisco routers at a fraction of the cost, with more capability and no ongoing licensing costs. Thank you for providing an excellent product and great service."
- Dan Barrett, Police Credit Union Ltd, Adelaide SA
"tiny, shiny, cool AND green!"
- Laurie Savage, Coburg VIC
"Great to deal with, speedy delivery, installation was very easy."
- Andrew Burns, Eimeo QLD
"Superstars. Thanks again, I think this is my 7th unit :)"
- Sam Redfern, RedTek, Rhodes NSW
"Thanks again! You guys are always fast, friendly and helpful! Love the ALIX 2-3 units and the very sturdy extruded aluminium case for them."
- Shane Pearson, Sydney NSW
"Great product. Fast response."
- Tony Gear, Fastadata.Com, Sandgate QLD
"Some product pricing (such as the fit-PC2 or ALIX boards) are a little higher than a few other sources for these products, however this may be due to many reasons not apparent to the public. In my dealings with Yawarra, and from the good word of mouth I've received from other customers, I will have no hesitation in dealing with Yawarra again in future."
- Shane Fletcher, Fitzroy SA
"The received item was as ordered. Ordering was painless and they keep me well informed. Highly recommended."
- Richard, Benaral Pty Ltd, Mentone VIC
"The usual awesome service. ;-)"
- Ron Fabre, Cybersource Pty Ltd, Richmond VIC
"Yawarra are a pleasure to deal with and it is a pleasure dealing with a small and knowledgeable operator. Yawarra have been more than helpful in providing assistance on items even if they weren't in stock and assisted in researching other options and referring to sellers who can provide the goods. The knowledge of staff is excellent and I happily recommend them."
- Daniel, Ocarina IT Services, Clayton South, VIC
"Thank you, lovely friendly service that will be recommended to friends and colleagues in the IT industry."
- Paul Cook, Dubbo NSW
"Best service I have had for a long time."
- Another happy customer
"A very easy order process and timely delivery. Well done."
- Ian Watson, Aussie Broadband Pty Ltd, Adelaide SA
"You guys are awesome! You shipped the order one morning and I had it the next day. I was shocked!"
- Matthew Thyer, Black Forest SA
"Never underestimate word of mouth : good or bad. That's how UNSW got onto you :)"
- Philip O'Donnell, University of NSW, Sydney NSW
"Awesome customer service from the very first order plus pro-forma ordering. Outstanding!"
- Another happy customer
"Couldn't be happier!"
- Ian McWilliam, Campbelltown NSW
"Excellent example of what customer service is all about! ;-)"
- Adam Richards, Seven Hills NSW
"Excellent delivery times, simple and efficient online ordering. Definitely adding this site to my Favourites."
- Geoff, Sydney NSW
"A very straight forward and smooth online purchasing experience. Thanks."
- Ian Watson, Aussie Broadband Pty Ltd, Adelaide SA
"Great service as always, thanks."
- Keith, Burwood NSW
"A friend recommended Yawarra to me after we were talking about a new firewall requirement of mine. Paul was only to happy to promptly answer a few email queries I had before completing the purchase. I purchased the ALIX 2-3 with wireless AP to secure my SOHO network from malware and other nasties that my teenage children encounter on a daily basis. Initial setup has been a breeze, although not complete, my initial impression of these fine devices is fantastic. Well done Yawarra on your wonderful customer service, I received the order when I was advised it would arrived. I placed the order on a Tuesday, it was promptly processed and despatched on Wednesday, received Thursday before lunch, in Queensland!! Will certainly purchase from Yawarra again!"
- Trevor Kenward, TK Technologies Pty Ltd, Boondall QLD
"First Class Service. I have you bookmarked for future use."
- Another happy customer
"Just keep it up. Yawarra has been a pleasure to deal with. Accommodating and helpful."
- Philip Wales, 3RRR FM, Brunswick East VIC
"A informative website coupled with fast postage and excellent customer service makes Yawarra my number 1 choice."
- Stuart Wallis, Thornlands QLD
"Always a pleasure dealing with your company."
- Robert Hart, SA Group Enterprises Inc, Bedford Park SA
"Impressed all the way..."
- Jean-Yves Avenard, Hydrix Pty Ltd, Carnegie VIC
"Great service! Thanks for keeping me informed about the status of my order and for attending to it quickly."
- Ian Petts, Sutton NSW
"Very happy to order something on the day you closed before Christmas, and it was delivered about 9am the next morning. I couldn't ask for better service!"
"Have recommended same product to a number of co-workers and friends - at least one of which is already preparing an order. Thanks for the great service, very refreshing."
"Excellent experience to buy from you! Very nice packaging, it just feels like Christmas opening your shipment! I wish there would be more of such great companies ..."
"I have been extremely happy with my purchase and many of my co-workers have been interested in what is on offer for both personal and professional projects."
"After dealing with several near useless internet companies lately it was a breath of fresh air to deal with Yawarra."
"You sell products that rock, your communication rocks, you guys rock. thanks !"
"Excellent service, prompt delivery and outstanding communication. Very happy and would not hesitate to recommend Yawarra to others."
"I called you when my order was a bit late and I was impressed by the effort which was invested in trying to chase up my order. Very helpful and friendly customer service! This is exceptional in my experience. Well done."
"Terrific all around...very helpful with any problem / questions...I'll be recommending anyone I come around with a problem that your products can solve. :-)"
"Trouble-free setup and solid reliable hardware. I'll be recommending your products to any of my customers that are looking for routing solutions that are beyond that of basic consumer products."
"Fantastic service. Ordered on Tuesday afternoon. Arrived Thursday morning. I live in South Australia. Very impressive service and response from sales staff. Everything arrived as expected."
"Email with questions returned promptly. Package arrived quick (as promised). Goods as described and in good order. Very happy customer. :)"
"The most responsive online supplier I use. Keep up the good work!"
"You should be very proud of your service. Makes some larger organizations look shabby indeed. Keep up the great work. Thanks."
"This twin ALIX rack mount looks seriously cool."
"Shipment arrived. I reckon you set the industry standard on customer response."
"I really appreciated that you took the time to contact me when I'd made an error in my order, and that you rang me when your email didn't go through."
"Thank you for being an easy online shop to buy from...Delivery was very fast with great communication. I will purchase again."
"We love you :-) (lol)"
"Prompt, Reliable, Friendly....EXCELLENT!"
"Thanks for a great product. I have used this ALIX board to replace my old, noisy power-hungry HP D500 workstation running IPCop with a much quieter, power-saving ALIX box running EMBCop. Apart from having to search high and low for my old null modem cable, I had the system up and running within 15 minutes. Excellent. Thanks again."
"Have passed on your business cards to colleagues here at work who are particularly interested in embedded systems for things like car PC's. Expect some more enquiries soon. Cheers and thanks for your excellent service, especially over such a small order."
"Keep doing what you do so well."
"Fantastic service, speedy delivery, great machine. You guys saved my bacon =)"
"Simply didn't expect it to arrive so soon, this is the closest you can get to instant gratification. My ALIX replaces an old 200MHz P-MMX as our NAT gateway, wish I'd done this years ago, it's superior in every way. [Your customer service is excellent] - I should qualify this with the fact that there were no problems, so I had no cause to find out how good your customer service is. :) And will happily be recommending you."
"We are a hosting company and we ordered some weeks ago a dual net5501 embedded in a rackmount. The aim was to replace a very expensive solution we had but which was not very efficient. So we took a dual net5501 with embedded pfsense image, installed it in our DC, and now this box is working perfectly, ensuring an average of 30 mbits / seconds filtered traffic while the processor is sleeping at 6-7% of use :). The combination of mini board + rack mount + pfSense pre-installed image is just great, and Yawarra thought of it. The sales team was very nice as we needed to switch urgently, they directly understood what we needed and we received the boxes in Switzerland within one week, with the correct power adapter, etc. These powerful appliances, in an active/passive firewall configuration are more powerful than very well known and trendy brands and cost 10 times less... just unbelievable."
"Always like dealing with you guys and girls. You are quick, efficient and friendly. You follow the purchase through and your prices are really good, even before the SAGE discount :-)"
"I was very happy with the way I was contacted and things were handled after I placed the initial order and my chosen case was unavailable. I am very happy with the service and will definitely be recommending Yawarra to others."
"Stunned, that's all I can say. You guys rock."
"Just a short note to say how refreshing it was to have someone call me re: power and sort it out, the staff there are very informative, helpful and friendly - Thanks again."
"Once again you've exceed my expectations; I look forward to buying from Yawarra again. I'll be telling friends & colleagues about you."
"Package did show up missing the CF cards but these were sent out and received the next day so no problems. The customer service was great, prompt and accurate. Thanks."
"Thank you very much for a fast delivery. I am very happy with your service and the quality of the products."
"Very impressed with your communication with me and that things happened exactly when you said they were going to. Not only would I buy from you again (assuming I have a need for it) I'll happily recommend you to others."
"I was absolutely stunned by the service. Excellent. At first I hesitated to go for an open source, self made kind of firewall but the next firewall will definitely be another 'monowall'. Thank you very much."
"We like the little computers and we like Yawarra."
"When speaking to you, the support I received was exceptional. Even though it was only a small purchase, I felt I was treated the same as a much larger client. I'll continue to recommend your products to friends whenever the subject comes up."
"And true to your word, my order arrived today. Thanks very much for a painless transaction (I'd forgotten what these were like :-)."
"You did very well, especially as we are a new customer. The paperwork came through very quickly and the goods followed just as quickly. Excellent service. Thanks."
"Outstanding customer service and the product (ALIX 2-3) is perfect for me! I would definitely recommend Yawarra to others. Thank you. :-) "
"You guys offer the BEST service we have ever experienced from ANY supplier. Well Done!"
"I am a repeat customer and I highly recommend you. I always feel confident when I place an order with you that I am purchasing a high quality unit. Very polished service."
"I was incredibly impressed by the whole process. One of the best online purchasing experiences I've ever had. I will certainly be using you in future (where possible) and recommending you to friends, colleagues and family. Thank you for a wonderful experience in this day and age of faceless e-commerce!!"
"I was most impressed because the order was processed and shipped on the same day and I received it the following day. The equipment was exactly what was needed, which I was able to determine through information on the website."
"The packaging and presentation, down to the small details like the envelope containing the invoice and the small printed guide, were excellent. I knew from the moment I opened the item that I was handling a quality product put together by people who cared. I will definitely recommend Yawarra to friends (and have already started), probably by a blog posting also. Great work guys. I hope to buy more cool stuff from you in the near future!"
"We bought three WRAP 1-2 systems (with Monowall) about 2 years ago, and they've been rock-solid. We've been very happy with them; very easy to use, very reliable, cool running hardware. Thanks!"
"Friendly and efficient phone advice regarding the right model for my application and stock availability, and a willingness to take an order by phone is something that is a quality rare amongst Internet vendors, but Yawarra is different. I received excellent service and immediate delivery exactly as promised, and the prices were keen. I have been in business myself for 40 years and I am pleased to recommend Yawarra as an honest and reliable Internet supplier."
"A typically great buying experience from Yawarra. Our MD collected the package from the courier and knew when we'd ordered it and just said, 'Man those guys are fast!'. Enough said."
"I really appreciate the speed with which your products are despatched & delivered. Being in a regional area I'm used to waiting 3-4 days for orders to be delivered, but Yawarra's products are almost always here the next day. Well done & thanks!"
"Easily the most slick retailer I have dealt with!"
"One of the best online purchases I've made from a customer service point of view. Everything was informative, accurate and fast. I'll have no hesitation buying from you again. Thank you."
"Brilliant service. Will recommend to others when they are looking at similar gear."
"Very easy order process, good documentation provided, the product just works, no quirks/bugs at all."
"Excellent service once again. My order arrived sooner than I expected, was well packed and as per usual you guys were a pleasure to deal with. Thanks."
"A simple to use website with prompt helpful phone assistance when we called to ask a question, including a follow-up phone call to let us know about a faster delivery option at the same price. The team at Yawarra have really got it together. Thank you."
"This would have to be one of the easiest computer purchases I have made. Very professional from start to finish. My order arrived on time and well packed. I'll be back again!"
"It's not often that I take the time to write and thank a supplier for the service that they provide but I just wanted to say a big thank you for the way Yawarra deal with their customers be that an initial inquiry, support or order placement and delivery. My second order with you has just been delivered and I'm just blown away with it. Within minutes of its arrival I had it out of the box and hooked up in a test rig for its ultimate long term use as our replacement firewall all this to the disgust of my fellow workers who felt I should be helping them and my wife who wanted me to go shopping!!"
"Wow - an excellent product, well thought out in terms of features and especially price point. Your website is perfectly elegant and simple to follow and place orders."
"As usual, Yawarra has exceeded my expectations. I cannot think of any other IT company that has excellent service like this."
"If there was a level above Excellent for Customer Service I would have chosen this. Thank you."
"Some of the best service I have received from an online store. Well done."
"I was extremely happy with the personal contact and speed of postage. Your website is very easy to navigate and provides everything I needed to choose the correct product, along with all relevant info I needed. Your service is first rate."
"Fantastic service, great web site; 11/10!!"
"The ordering process was very easy. Promptly delivered and extremely well packaged. Thanks!"
"Thanks for the great packaging and fast delivery. I look forward to purchasing from Yawarra again!"
"Thanks for the great service. Can't wait to have a play with the WRAP :)"
"The unit arrived as scheduled and in excellent condition. Thank you very much - your service is fantastic!"
"Cheers & thanks for the great service."
"Thanks for the speedy and very helpful service. Very impressed."
