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| Refunds & Returns |
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| Please notify us by phone, email or fax within 24 hours of delivery if there is a problem with your order. |
| If items are missing from your order, we will dispatch them immediately, at no extra cost to you. |
If your goods are faulty or incorrect when delivered, we will do one of the following, at our discretion:
- replace the faulty or incorrect item(s) with the same or equivalent item(s)
- repair the faulty item(s) at no cost to you
- refund your money
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| Returning goods |
| All faulty or incorrect items must be returned to us before a refund or a replacement can be issued. Please do not return any goods without first contacting us to discuss the problem and to obtain a return authorisation number. Please download, print, complete and sign our 'Return of Goods' form and include it with your goods. When returning goods, please ensure that they are adequately packaged to reduce the risk of being damaged in transit. |
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| We do not offer refunds or returns if you simply change your mind. Please choose your goods carefully and contact us before ordering if you have any queries. |
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| More information |
| For full details of our returns & refunds policies, please see our Terms & Conditions. |
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| You can learn more about shopping at Yawarra on our
shipping,
payment methods and
warranty pages. |
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